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Rate and Affordability Study

Sustaining the NEORSD mission with rates and affordability

Cleveland, Ohio
 
Sectors
Services

The Northeast Ohio Regional Sewer District (NEORSD) serves most of the City of Cleveland as well as 61 suburban communities. With such a large service area, they have large needs—$5 billion over the next 30 years. That means an average of $165 million per year, and—to sustain the District’s capital and operating needs—they need to raise rates while remaining sensitive to the financial burdens that increased rates pose to Cleveland residents.

NEORSD brought us in to develop strategies to sustain the District’s mission. Far from the typical rate study, our collaboration with the District addressed affordability issues up front by integrating detailed income demographics, the efficiency of the District’s affordability programs, and detailed customer surveys. These features helped give NEORSD one of the most progressive and income-sensitive rate structures in the US.

With WARi™ (our proprietary approach that focuses on population details by neighborhoods, income distribution, and real bills), we’re giving NEORSD the tools they need to understand affordability throughout their entire service area—in tandem with their normal rate-setting process. This means they can maximize their services and stay on track for the next 30 years. 

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