Emergency care doesn’t take a break. Emergency departments can’t shut down—even for renovations. That was the challenge facing UPMC Susquehanna in their quest to build a new emergency department in the health tower operating suite. They called on our team to deliver a state-of-the-art facility while ensuring seamless, uninterrupted emergency care.
We provided project management, master planning, architecture, and interior design services for the project. We developed a two-stage approach that allowed healthcare providers to continue treating emergency patients throughout construction. In stage one, 22 private rooms were built to replace 18 curtained bays. Two critical care rooms and a radiology and CT scan suite were built in stage two.
Nurses at decentralized stations just outside the well-equipped rooms maintain direct observation and contact with patients and are equipped with computers for efficient recordkeeping, order entry, and test result review. A triage area near the entrance helps staff efficiently evaluate and place patients from the general waiting area. During peak hours, patients with minor conditions can also be directed into an urgent care center with eight exam rooms for non-emergent care.