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Northwestern Memorial Hospital wins ACHA Legacy Award

Join Stantec vice president Percy "Rebel" Roberts and others as they explore the hospital's innovative features

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<p>Rebel Roberts – buildings have signatures. You go into a building and there is almost an immediate visceral response to the building. And if the building can deliver the message of the institution, it’ll create a memory for you, it’ll create a legacy over time.</p> <p>James adams – when people walk in, the immediate reaction is “oh, this doesn’t even look and feel like a hospital. It’s comforting, and it feels welcoming.</p> <p>Rebel – Feinberg Galter was able to create this very distinctive connection between the patients and the people who were coming in the building. The architectural character came from the precedents of the older buildings on the campus. This ascendant neo gothic that is sort of inspirational architecture, that sort of lifts you up.</p> <p>Jim mladucky – the cathedral of healing was a theme that was brought forward, and so the vaulting of the ceilings that you see, the wood, the marble, the limestone</p> <p>Rebel – everything that someone would see, touch, and feel, so that you see something, you understand it, generates a feeling about it, and it affects your behavior.&nbsp; Every place where you can touch we would light wood handrails, every feature wall we light it was a natural wood material that had a warmth to it. the use of natural light is extraordinary. So all the public spaces have multistory natural light that comes in from the north light.</p> <p>The Streeterville neighborhood is characterized by extraordinary residential environment, and its populated with people who care deeply about the quality of life in this neighborhood. They wanted to see a mixed use building. They wanted to see an extension of Michigan Avenue, and landing of that use into the residential neighborhood.</p> <p>Julie Creamer - The whole environment here feels like a community. The open space that we have on the first three floors is open to our community, and it really feels almost like a little city.</p> <p>Jim – it’s warm, it’s welcoming, it’s inviting. And people come here, not only because they’re seeing their doctors now but our neighbors use our pathways and our retail every day.</p> <p>James - The retail component: it’s like the town square, it’s like the city center, and every city, every town needs that town square to anchor it.</p> <p>Jim – having people in the building who aren’t here for medical reasons really makes this a vibrant campus. It’s really helped, I think, in the whole patient experience.</p> <p>Innovation in healthcare, it’s all about flexibility.</p> <p>James - This building, designed in the 1990s has stood the test of time for a full generation, and in that generation, almost everything inside that building has changed. On the mezzanine above the emergency department was medical records. We’ve now become completely electronic. We don’t need those large file rooms that we used to have. As those file rooms went away, we turned that into care space where we created an authentic and true emergency department. As the emergency department volume and complexity and demands increased, we realized that the rooms that we designed in the 1990s are essentially all critical care rooms.</p> <p>Rebel – the patient rooms at Feinberg became the building block for the way we think about patient rooms going forward.</p> <p>Julie - Our mission here at Northwestern is patients first, so as we were designing we thought about what that meant, and there are simple examples. We built shelves specifically for flowers, so that if a patient received cards and flowers, they had a place to put them. We have a zone for the families. That zone includes a pull down bed so that family members can spend the night.</p> <p>Rebel – you reduce average length of stay if you have more family involvement in the patient room and patient care.</p> <p>Julie – so we tried to pay attention to the details that we heard from our patients, their families, and our staff that were important to them.</p> <p>Jim – what makes me the most proud is the commitment that we have to the patient, and how that commitment transferred translated through the building and through the facilities.</p> <p>Julie - Many of the successes we have, and again things like the design of the patient room, the sense of confidence that you get when you walk into the building, the ease of navigation for our patients and families, those are things that have become hallmarks of Northwestern Medicine, and they’re things that we’ve carried as we do new projects around the health system.</p> <p>Rebel – what animates these buildings, the purpose of these buildings is caring for people. It is a legacy that says we can do better, we can take care of people in a powerful and compelling way. To me it’s always been about the people and about looking in someone’s eyes to make sure that we got it right.</p> <p>Julie – the story of this building is one of innovation and I would say discovery. And so as we look to the future, that spirit will continue. As an academic medical center, that’s what we’re all about.</p>

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