How workplaces can shift toward holistic well-being ahead of returning to work
August 12, 2020
August 12, 2020
The impacts of emotional and cognitive health are as important as physical health for employees
Wellness is finally becoming top of mind for workplaces and people alike. Perhaps this is a silver lining of COVID-19. The idea of wellness at work was historically focused on benefit plans or meeting the needs of one’s physical health. Today, we know that is not enough. As we begin to come back to the office, it is critical that organizations establish trust. This means stepping up to do more than just mitigating a virus. They must take action to support holistic well-being.
In May 2020, The Kaiser Family Foundation found that more than half of Americans reported the current pandemic was harming their mental health. The full impact and fallout of this is yet to be seen, but workplaces have an opportunity to act now. Recognizing the impacts of emotional and cognitive health will be just as important as addressing those associated with physical health.
The physical environment has a significant impact on how people feel in a space. Imagine the different emotions you feel walking into a crowded stadium versus the feeling of walking into a cozy coffee shop. Scale, proportion, color, density, lighting, and planning all impact our mental and emotional state. We need to remember that not everyone will be excited, or without fear, when returning to the office.
Creating quiet corners, private focus rooms, and areas of respite that reduce outside stimuli will be of critical importance in easing that transition back to work. These spaces should reduce ambient noise, provide a calmer light level, and use natural material palettes to signify it is okay to breathe, focus, and relax in these spaces. Providing a variety of furnishings to support different postures and workstyles will help meet a wider variety of people’s needs. Encouraging teams to come back at their own pace and communicating with them the changes in protocols and the physical space will reestablish trust and mitigate fear.
Creating quiet corners, private focus rooms, and areas of respite that reduce outside stimuli will be of critical importance in easing that transition back to work.
Access to daylight and views is the number one requested employee amenity, according to Future Workplace, an HR Advisory and Research firm. Providing this for all employees requires a strategic and thoughtful planning approach. While it may be easier to mitigate a virus with a plethora of plexiglass screens, this approach could evoke feelings of isolation, or working in a fishbowl, and may not be an inviting setting. Instead, consider spacing out the workstations and orienting them in ways that do not create people sitting face-to-face all day. For private or enclosed spaces, utilizing demountable glass partitions does not impede views; and keeping these areas held to the core of the building will allow the light to penetrate the workplace.
Outside spaces are currently the safest place to congregate, according to the Centers for Disease Control (CDC) and World Health Organization (WHO). If you already have these spaces, furnish them in ways that provide opportunity for both formal and informal meetings. Also, by adding power and Wi-Fi they will be more useable.
If there is no established exterior space, consider creating one, and making it useable year-round with temporary and permanent structures. Heating or cooling mechanisms in these spaces, depending on your region, will maximize your investment in well-being.
Biophilia is an innate human tendency to be connected both directly and indirectly to nature. In design, we have an opportunity to use biophilia to positively impact physical, cognitive, and emotional well-being.
Stantec recently sponsored a research program with Harvard T.H. Chan School of Public Health that showed significant improvements in all physiological measures—blood pressure, heart rate variability, and SCL (the body’s physical reaction to stress)—of people using spaces featuring biophilic design elements. It was also shown that the biophilic spaces were preferred by most participants and improved creative cognitive functions.
There are 14 biophilic patterns that can be leveraged and layered in design to maximize the impact, and ideally 50% of the space has some biophilic influence. Opportunities to bring direct connections to nature exist within daylighting and views, plantings, and water features. But one green plant on a desk will not capture the environment you are trying to create. Instead, imagine spatial dividers made of green walls, or planters; rock gardens or water features within amenity spaces that already exist, like work cafes or informal lounge areas. Perhaps bring in trees or plantings to anchor social spaces in an open floorplan.
Additionally, benefits of biophilic design exist when using natural analogues, or manmade materials, that replicate things found in nature. Selecting finishes that use these biomorphic forms and patterns is an easy way to bring biophilia into your design. Flooring materials, wallcoverings, ceiling accents, lighting, and color palettes can all work cohesively to bring a biophilic concept to life.
Gone are the days of one-size fits all workstations, seat assignments based on hierarchy or department, and mandatory morning start times. Work and life have become increasingly intertwined, and choice and personalization remain a leading approach to engaging your current team and attracting new talent. In fact, a Future of Work survey found that 78% of people list “flexible scheduling and telecommuting” as the most effective non-monetary ways to increase retention. But this involves more than just enabling choice. We need to foster choice and respect boundaries. Are your employees getting up early to work out and make a healthy breakfast before commuting to work? Are they taking a lunch break or an afternoon walk? All these healthy choices support their holistic well-being, so how are we encouraging those behaviors?
The workplace should provide choice for when and where work is done. In the workplace, spaces should realize the opportunity to change in ways that improve all aspects of wellness. Encouraging teams to have a stake in the design, protocols, and culture shifts of both the office and remote-work policies keeps them invested in the outcome. Smart Technology integration allows regular building functions like lighting and temperature, which have a direct impact on emotional well-being, to be personalized. Flexible seating spaces can be reserved on an app to make the experience in the office efficient and easy for teams to connect. Smart Technology apps can also be designed to integrate into other health and well-being initiatives you may offer, like mental health resources, EAP programs, coaching, or mentoring.
The Workplace team at Stantec recently conducted a national survey of the drivers for returning to work and found that the top two reasons for employees wanting to come back were face-to-face collaboration and social interaction. This shows how strong the desire is for human interaction, which we already know is critical to innovation. Creating spaces that feel safe, healthy, and supportive will become increasingly more important moving forward.
The shifts borne from this pandemic are inspiring companies to live their values in new and meaningful ways. It is no longer enough to create workplaces that work. We need to create workplaces that truly support the people who will choose to come to them. The reality is we are asking our teams to innovate, collaborate, and create the future—and in order to do so we must provide them with a different set of tools than just a desk and a computer. Supporting holistic well-being means integrating health into all aspects of your business, including physical space. Spaces that are designed with empathy, biophilia, and choice will be critical in keeping teams engaged.
At the center of each workplace is its people, an organization’s most important investment. Our biggest expense lies in their salaries, professional growth, and benefits—and our biggest risk exists if we do not support their holistic well-being.
This blog was originally published in Work Design magazine.