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Toronto Transit Commission - Improvement and Efficiency Review

Working together to operationalize concept into reality

  • Toronto, Ontario

    Toronto, Ontario

Helping the Toronto Transit Commission to deliver modern, reliable, and safe public transit services for its customers

The Toronto Transit Commission (TTC) is a major public transit agency that supports millions of daily riders in the Ontario Capital. The network is comprised of more than 140 bus routes and 11 streetcar lines across the city. And when TTC needs on-call technical assistance and business analysis support, they come to our transit team for help.

To support the TTCs modernization efforts, we provided technical and business analysis for its bus and street car fleet maintenance, workforce planning, and service planning functions on an as-needed basis. Our team of transit advisors also support the TTC in developing service plans, which assess travel behavior and route structure as well as customer benefits and inconveniences.

As part of the plan, we’re also helping the TTC to develop and implement a Family of Services delivery model for the specialized transit program, Wheel Trans, which plans to transition from a door-to-door provider to a family services approach. Our team helped establish criteria, identify locations for mobility hubs, and assess the physical infrastructure to recommend the improvements necessary to facilitate the Family of Services.

Currently underway, the program is designed to help the TTC reduce operating costs over the next 10 years.

At a Glance

Meet Our Team

Graeme Masterton, Senior Associate, Transit Planning Leader

Transit planning isn’t just about improving accessibility. We want to maximize the customer experience while creating better cities and neighborhoods.
Graeme Masterton Senior Associate, Transit Planning Leader Read More

Graeme Masterton

Senior Associate, Transit Planning Leader

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