South East Water Self-Service PFI Portal

Managing a resource like water effectively requires access to reliable data. South East Water (SEW) authority in Melbourne engaged Stantec to assist in reviewing their existing Pressure and Flow Information (PFI) modelling methodology, and to develop a new web portal for customer use.

After evaluating the best-practices of other water authorities in the State of Victoria, and completing a comprehensive review of PFI methodologies, a bulk approach was adopted to simulate PFI delivery to cover all customers, rather than running individual simulations on an ad-hoc basis. This approach offers greater consistency and reliability across the results. Our team then developed a programmed script to allow access to the data via an online portal. 

The new process reduces inherent risks associated with manual manipulation of large datasets and provides a repeatable process, allowing data to be easily updated or expanded by SEW in future. The revised PFI methodology allows efficient management and direction of information via SEW’s self-service online portal, providing an instant service to the community.