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NEORSD Rate and Affordability Study

Sustaining the NEORSD mission with rates and affordability

  • Cleveland, Ohio

    Cleveland, Ohio

Helping to develop one of the most progressive and income-sensitive rate structures in the US

The Northeast Ohio Regional Sewer District (NEORSD) serves most of the City of Cleveland, as well as 61 suburban communities that surround it. With such a large service area, they have large needs slated to cost $5 billion over the next 30 years. That means an average of $165 million per year, and to sustain the District’s capital and operating needs, they needed to raise rates while remaining sensitive to the financial burdens these increases could pose to Cleveland residents.

NEORSD brought us in to develop strategies to sustain the District’s mission. Far from the typical rate study, our collaboration with the District addressed affordability issues up front by integrating detailed income demographics, the efficiency of the District’s affordability programs, and detailed customer surveys. These features helped give NEORSD one of the most progressive and income-sensitive rate structures in the US.

With WARi™ (our proprietary approach that focuses on population details by neighborhoods, income distribution, and real bills), we’re giving NEORSD the tools they need to understand affordability throughout their entire service area—in tandem with their normal rate-setting process. This means they can maximize their services and stay on track for the next 30 years. 

At a Glance

Meet Our Team

Carol Malesky, Principal, Financial Services

I love when my client’s reach for what seems to be an unattainable goal and we go after it—and succeed!
Carol Malesky Principal, Financial Services Read More

Benjamin Stewart, Managing Consultant, Water

My favorite work is when a client says, “I have X data and I’m wondering Y,” and it’s up to you and your team to help them connect the dots.
Benjamin Stewart Managing Consultant, Water Read More

Carol Malesky

Principal, Financial Services

Benjamin Stewart

Managing Consultant, Water

We’re better together

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  • Design your career

    Work with passionate people who are experts in their field. Our teams love what they do and are driven by how their work makes an impact on the communities they serve.

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