Understanding the importance of workplace environments, especially in customer contact centers
Wintrust Customer Contact Center understands that working in a call center can be stressful. When it came time to redesign their office, they wanted to create a place their employees would look forward to coming to—we stepped in to help.
For this project, we took inspiration from some of the more urban tech spaces we’ve been creating. The design of the space takes an industrial direction and features cold-rolled steel signage, exposed ceilings, industrial linear lighting and stained concrete floors. Adjacent to the entry is a café with a varied-height communal table and colorful plywood nooks.
We took advantage of the office’s abundant natural light by minimizing the built environment at the perimeter. All the ceilings were left exposed, acoustically treated, and a sleek LED lighting scheme was developed to act in harmony with natural lighting. In the open area, all the desks are sit-to-stand and have views of the surrounding landscape. Creative materials, like worn primary color-coded recycled metal panels create storage towers that act as wayfinding.
The result? We created an office that is downtown-reminiscent, uniquely branded, technologically-forward, uber-functional, attractive, and ready to develop a strong office culture.
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