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Christchurch Earthquake Reinstatement Program

Managing response after a disaster

  • 14K

    Projects Completed

  • 4

    Years

  • Christchurch, New Zealand

    Christchurch, New Zealand

With repairs and assessments, we helped rebuild Christchurch following the 2010 earthquakes

On September 4, 2010, New Zealand’s south island was hit by a 7.1-magnitude earthquake that caused widespread damage and power outages. About two months later, our team was brought in by Vero and AA Insurance to manage and coordinate the repair and rebuilding effort for a significant portion of their claims.

We assessed and dealt with damage properties, sourcing and managing a multitude of local engineers, architects, builders, and contractors. On February 22, 2011, when a devastating aftershock hit the city of Christchurch, we were able to rapidly respond with essential make-safe and emergency works.

By April 2011, the team had tackled more than 1,000 make-safe repairs (including many urgent demolition jobs), most of which were completed within one day of receiving the request. In September, the scope of work had expected around 2,500 residential projects, but that number had expanded five-fold.

On February 22, 2015—four years later—we officially wound up the contract, having resolved over 14,000 projects.

At a Glance

Offices
Client
  • Vero and AA Insurance

Christchurch Earthquake Recovery Program

With repairs and assessments, we helped rebuild Christchurch following the 2010 and 2011 earthquakes.

skip transcript

<p><p><p>[Music]</p> </p> </p> <p><p>00:08</p> <p><p>the original earthquake happened on</p> </p> </p> <p><p>00:10</p> <p><p>September 4 2010 in terms of world</p> </p> </p> <p><p>00:13</p> <p><p>global disasters it registers in the top</p> </p> </p> <p><p>00:16</p> <p><p>10 since 1950 the scale of the</p> </p> </p> <p><p>00:19</p> <p><p>Christchurch earthquakes was mess of for</p> </p> </p> <p><p>00:21</p> <p><p>New Zealand and it was our job to get</p> </p> </p> <p><p>00:23</p> <p><p>our customers soldiers and back into</p> </p> </p> <p><p>00:26</p> <p><p>their home so by the the start of</p> </p> </p> <p><p>00:28</p> <p><p>October 2010 we were on the ground we</p> </p> </p> <p><p>00:31</p> <p><p>had people up and running we were</p> </p> </p> <p><p>00:33</p> <p><p>receiving claims from their own a</p> </p> </p> <p><p>00:36</p> <p><p>insurance and we were we were helping</p> </p> </p> <p><p>00:38</p> <p><p>customers from that point on the support</p> </p> </p> <p><p>00:41</p> <p><p>help we got from MWh was significant in</p> </p> </p> <p><p>00:44</p> <p><p>that it provided not just a technical</p> </p> </p> <p><p>00:48</p> <p><p>view on how to reinstate these</p> </p> </p> <p><p>00:50</p> <p><p>properties but also professional view on</p> </p> </p> <p><p>00:53</p> <p><p>how we should be interacting with</p> </p> </p> <p><p>00:55</p> <p><p>regulators with government and with</p> </p> </p> <p><p>00:57</p> <p><p>other suppliers and professional bodies</p> </p> </p> <p><p>01:00</p> <p><p>that we needed to engage with to help</p> </p> </p> <p><p>01:02</p> <p><p>develop against a recovery plan</p> </p> </p> <p><p>01:12</p> <p><p>[Music]</p> </p> </p> <p><p>01:13</p> <p><p>you</p> </p> </p> <p><p>01:15</p> <p><p>the ability to bring the two teams</p> </p> </p> <p><p>01:18</p> <p><p>together and take the strengths of an</p> </p> </p> <p><p>01:20</p> <p><p>insurance company a program management</p> </p> </p> <p><p>01:22</p> <p><p>team and turn them into truly a</p> </p> </p> <p><p>01:24</p> <p><p>high-performance organization really</p> </p> </p> <p><p>01:27</p> <p><p>added a lot to what we did in</p> </p> </p> <p><p>01:28</p> <p><p>Christchurch MWh recovery where eyes and</p> </p> </p> <p><p>01:31</p> <p><p>ears on the ground and they looked after</p> </p> </p> <p><p>01:34</p> <p><p>the health and well-being of our</p> </p> </p> <p><p>01:35</p> <p><p>customers every single day I'll never</p> </p> </p> <p><p>01:38</p> <p><p>forget particularly after the February</p> </p> </p> <p><p>01:40</p> <p><p>event the number of elderly customers</p> </p> </p> <p><p>01:44</p> <p><p>who they actually went picked up and</p> </p> </p> <p><p>01:46</p> <p><p>took to the airport when needed they're</p> </p> </p> <p><p>01:48</p> <p><p>really cared about those customers and</p> </p> </p> <p><p>01:51</p> <p><p>very challenging times the collaboration</p> </p> </p> <p><p>01:53</p> <p><p>between our client and MW HS is what I</p> </p> </p> <p><p>01:56</p> <p><p>believe really made this the the success</p> </p> </p> <p><p>01:58</p> <p><p>that it was</p> </p> </p> <p><p>01:59</p> <p><p>having having MWh and véro and AAA</p> </p> </p> <p><p>02:03</p> <p><p>staff all working together in the same</p> </p> </p> <p><p>02:05</p> <p><p>environment really allowed us to to lead</p> </p> </p> <p><p>02:08</p> <p><p>the industry in terms of our response</p> </p> </p> <p><p>02:10</p> <p><p>and customer service so when WH came to</p> </p> </p> <p><p>02:14</p> <p><p>the table with very much a mentality</p> </p> </p> <p><p>02:16</p> <p><p>around partnership which was significant</p> </p> </p> <p><p>02:19</p> <p><p>for us and ultimately allowed us to work</p> </p> </p> <p><p>02:21</p> <p><p>much closer together to develop the</p> </p> </p> <p><p>02:23</p> <p><p>outcomes and achieve the outcomes that</p> </p> </p> <p><p>02:24</p> <p><p>we want to achieve I guess the second</p> </p> </p> <p><p>02:27</p> <p><p>thing that we were looking for from our</p> </p> </p> <p><p>02:29</p> <p><p>partner name WH was technical expertise</p> </p> </p> <p><p>02:32</p> <p><p>and certainly MWh being a global</p> </p> </p> <p><p>02:35</p> <p><p>organization we're able to tap into</p> </p> </p> <p><p>02:37</p> <p><p>their resources from a global point of</p> </p> </p> <p><p>02:39</p> <p><p>view and and ship them into your very</p> </p> </p> <p><p>02:43</p> <p><p>small city in a very quick period of</p> </p> </p> <p><p>02:45</p> <p><p>time so that was engineers geotech</p> </p> </p> <p><p>02:48</p> <p><p>people structural engineers it was</p> </p> </p> <p><p>02:50</p> <p><p>project managers and at every step</p> </p> </p> <p><p>02:52</p> <p><p>people at MWh were always willing to</p> </p> </p> <p><p>02:56</p> <p><p>think outside the box and to progress</p> </p> </p> <p><p>03:00</p> <p><p>things in any way possible to reduce</p> </p> </p> <p><p>03:03</p> <p><p>stress and uncertainty for our customers</p> </p> </p> <p><p>03:06</p> <p><p>the ability to help 12,000 people get</p> </p> </p> <p><p>03:10</p> <p><p>back to some semblance of a normal life</p> </p> </p> <p><p>03:12</p> <p><p>early really added a lot of value</p> </p> </p> <p><p>03:16</p> <p><p>to what we did in Christchurch</p> </p> </p> <p><p>03:17</p> <p><p>[Music]</p> </p> </p>

skiped transcript
Meet Our Team

Gavin Gilchrist, Vice President, Program Development

Stay curious and ask yourself why you are doing something—always look at things from the perspective of others.
Gavin Gilchrist Vice President, Program Development Read More

Mike Smith, Principal Transport Engineer, Road Safety

My goal is to have a positive influence on road trauma reduction using community-based solutions to support road safety.
Mike Smith Principal Transport Engineer, Road Safety Read More
  • Gavin Gilchrist

    Vice President, Program Development

  • Mike Smith

    Principal Transport Engineer, Road Safety

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