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Chicago O’Hare International Airport Concessions

Increasing the quality and quantity of concession space and concessions revenue

  • Chicago, Illinois

    Chicago, Illinois

Working with stakeholders and multiple user-groups to implement a comprehensive masterplan—without interrupting service

Over twenty years ago, Chicago’s O’Hare International Airport—one of the world’s busiest airports—began a series of major initiatives to increase the quality and quantity of its concession space. When they selected our team for the job, we worked with multiple user-groups within the client’s organization, as well as other major stakeholders. Our role? To develop a comprehensive concessions program, masterplan, and integrated set of design guidelines—and then review multiple tenant submissions.

The concessions master-plan and sub-masterplans for Terminals 1, 2, and 3 implement a series of interrelated design themes related to the City of Chicago’s skyline, icons, and waterways. The project included both retail and food and beverage outlets within sight of multiple gates, and—to save a significant amount of space—combines gate seating with concessions seating.

The Terminal 3 Apex Food and Retail court is still one of the most successful mixed-use concessions venues in North America. Plus, the head of American Airlines properties group attested that the renovation also saved American Airlines significant operating expense. At the Terminal 2 Apex, what was intended to be an interim solution is still successfully operating as originally created.

At a Glance

Stantec/ISI Epstein (T2 Apex); Teng Associates (T3 Apex)
First Place, Airport Revenue News’ 2013 Best Concessions Poll - Large Airports category
Meet Our Team

Brent North, Vice President, Discipline Leader - Architecture

Architecture is a legacy of the Renaissance. It requires a curious and agile mind, the joy of discovery, and the satisfaction of creation.
Brent North Vice President, Discipline Leader - Architecture Read More

Terrance Wong, Principal, Architect

Design doesn’t stop at the big idea—it’s always evolving. It takes a lot of blood, sweat and tears to turn an idea into reality.

Brent North

Vice President, Discipline Leader - Architecture

Terrance Wong

Principal, Architect

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